The client has been setting the standard for photography equipment for more than a century. They offer a premium camera, that produces premiere results, and demands a high price point. Their US office and stores needed to be elevated to the same level, and that’s where our team came in – developing and deploying an intricate system reflecting the reputation of the customer in every way, except for the price. The engagement turned a jumble of individual pieces into a well-thought-out collective whole, with the modern functionality, speed, analytics, and scalability that the client had been craving! In all, this effort upgraded their customer service, tech support, and order departments significantly, while also creating a call flow process ensuring every call, text, or other message is promptly addressed.
