Case Study: Microsoft Teams Phone Options for Unified Communications and Contact Centers

With over 270 million active monthly users, Microsoft Teams offers organizations of all sizes a proven communications platform. Teams has become essential to how people communicate, collaborate, and do business. Microsoft Teams Phone is a cloud-based, enterprise-grade call control which enables VOIP audio and video calls. Our highly customizable implementation approach allows organizations to maintain existing service provider agreements and use on premises/hybrid hardware. When implemented in conjunction with external facing contact centers, the rigorous certification program helps ensure that agents have the proper tools. This functionality facilitates easy connection with subject matter experts for faster issue resolution to deliver exceptional customer experiences.
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